Privacy Policy

Equistera (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, use our web or mobile applications, or interact with our EquiBox OS and EquiStream Engine monitoring systems.

1.1. Equistera, located at Calle Turia, 79, 46007, Valencia, Spain, acts as the Data Controller for the personal data collected directly through our website and applications for EU residents.
1.2. For video data processed within commercial stables, the respective Stable/Facility Owner acts as the Data Controller, and Equistera acts strictly as a Data Processor.
1.3. All questions, concerns, or requests regarding this Privacy Policy should be directed to hello@equistera.com.

2.1. We collect your name, email address, phone number, and physical stable address when you create an account on our platform.
2.2. We process the names or internal identifiers assigned to stable hands, contractors, or staff members to track daily tasks, checklists, and horse routines.
2.3. We utilize secure third-party payment gateways, to process credit card details and billing addresses, meaning Equistera does not view or store raw financial data.
2.4. We automatically collect IP addresses, device types, operating systems, browser types, and general usage statistics via cookies and application logs.

3.1. The EquiStream Engine processes video feeds locally and in real-time to analyze horse behavior, postures, and distress signals, meaning Equistera does not record, stream, or store raw video footage on cloud servers.
3.2. Our systems extract strictly numerical, structural, and behavioral metadata from the video stream that is completely anonymized, contains no personal human identifying information, and is used to train and refine our AI algorithms.

4.1. We process personal data to manage your subscription, process payments, and deliver the technical monitoring dashboard in fulfillment of our contract with you.
4.2. We process data to secure our platform, prevent fraudulent activity, and optimize our AI capabilities using anonymized metadata based on our legitimate business interests.
4.3. We process data for marketing communications, newsletter distribution, or demo requests based entirely on your explicit consent.

5.1. We share data with cloud infrastructure providers, specifically Google Cloud Platform, for database storage, server hosting, and application synchronization.
5.2. We share data with secure third-party payment networks to process your subscription transactions
5.3. We share data with communication tools and email service providers used to distribute system notifications, real-time health alerts, and customer support responses.

6.1. Equistera is a global platform servicing users in Europe and the United States. Your data may be transferred to, and processed in, countries outside your jurisdiction. Whenever we transfer data from the EU to the US, we ensure a similar degree of protection is afforded by utilizing Standard Contractual Clauses (SCCs) approved by the European Commission.

7.1. You have the right to request copies of your personal data and ask for a copy in a portable format.
7.2. You have the right to demand that we correct any inaccurate or incomplete personal information.
7.3. You have the right to request that we delete your personal data from our systems under certain legal conditions.
7.4. You have the right to object to or ask us to restrict the processing of your personal data.
7.5. You can exercise any of these rights by contacting us at hello@equistera.com, and our team will respond within 30 days.

8.1. We retain your personal data only as long as your account is active or as needed to provide you with our services. If you terminate your subscription, we will delete or anonymize your personal account data within a reasonable timeframe, unless legal, tax, or accounting obligations require us to hold it longer.